At Fortune Pyramid, we prioritize customer satisfaction and aim to provide a transparent and fair purchase experience. This policy explains the terms under which order cancellations, returns, and refunds are accepted for products purchased through our website.

Customers are advised to read this policy carefully before placing an order. All refund and cancellation requests are handled in line with standard Indian e-commerce practices and applicable consumer protection guidelines.

Refunds and cancellations are subject to the following conditions:

• Orders can be cancelled only before dispatch by contacting customer support
• Damaged or defective products must be reported within 7 days of delivery
• Returned items must be unused and in their original packaging
• Refunds are initiated only after inspection and approval of the returned item

Refunds, once approved, will be processed to the original mode of payment within a reasonable timeframe. Shipping charges are generally non-refundable, and certain customized or service-based items may not be eligible for return or refund.